Healthcare logistics solutions that put patients first

Run the AI logistics platform, add AI support systems, or tap our driver network. HIPAA and SOC 2 aligned.

Flexio orchestration platform icon for healthcare logistics to plan routes, screen drivers, confirm drops, and track live status for pharmacies, labs, telehealth, and remote patient monitoring

Orchestration platform for healthcare

Plan routes, screen drivers, confirm drops, and see live status for pharmacies, labs, telehealth, and RPM.

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Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site

Smart routing & scheduling

Real-time tracking + proof of delivery

Patient-preferred time windows

APIs & EHR integrations

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AI Support Systems

Reduce missed appointments and support load with AI agents for calls, chat, and WhatsApp.

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Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site

Reminders and rescheduling

Support call center and chats

Sentiment monitoring and prevention

Booking and data entry assistants

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External Driver Network

A vetted healthcare delivery network that scales with demand, rush, recurring, or specialized handling.

Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site
Outline check-mark icon used for secondary bullet points on Flexio’s healthcare logistics site

Medical-grade chain of custody

Dedicated or on-demand drivers

Reverse & returns logistics

Regional healthcare coverage with SLAs

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Who we serve

Built for healthcare; adaptable to other regulated delivery workflows.

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Providers

Reduce failed drops, speed confirmations, improve adherence.

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Pharmacies

Barcode chain-of-custody, reverse & returns logistics, branded tracking.

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3PLs

White-label coverage, surge broadcast to vetted drivers, SLA reporting.

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Fewer failed drops, faster confirmations, higher patient adherence.

Run the delivery day on one screen. Route, confirm, and report with healthcare‑grade controls.

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How it works

Integrate your EHR or order system and schedules.

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Optimize routes by rules, capacity, and patient time windows.

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Deliver and confirm with validations and instant status sync.

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What’s included

Routing engine and driver portal

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Driver apps for iOS and Android

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GPS tracking and live status

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Stop and address validation

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Notifications center

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Returns and reverse logistics

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Automated dispatching (basic)

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Dashboards and analytics

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Access to outsourced fleet when needed

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Talk to our team

Powered by AI: Fewer missed appointments, faster first response, lower tickets per order.

Artificial inteligence (AI) handles patient contacts and repetitive work so your team can focus on care.

Email and SMS are billed by usage.

Capabilities

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Enterprise automation

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Flexio sparkle icon representing AI-enhanced automation, innovation, and improved healthcare logistics experience

Phone, SMS, and chat automations with human handoff.

Reminder calls and rescheduling flows

Feedback calls and texts

Sentiment analysis and prevention

Order or booking agents

Data entry assistants

Automatic route creation by rules and cutoffs

Auto dispatch by driver rules

Fill active routes with new orders

SLA monitoring and preventive audits

Business intelligence and suggestions

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Driver Network: Surge-ready coverage, medical‑grade chain of custody, regional SLAs

Coverage when demand spikes. Compliance when it matters.

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What you get

Vetted drivers with healthcare training

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Chain of custody and proof of delivery

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Reverse and returns flows

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Regional coverage with SLAs

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Dedicated or on‑demand models

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Request coverage → Assign and verify → Deliver and confirm → Report and invoice

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Pricing & ROI

Tailored quotes based on order volume, coverage (regions, service windows, SLAs), integrations (EHR/ERP, commerce, finance), and compliance (BAA). Packages below are starting points.

Starter

Platform essentials

Routing engine & driver portal

Driver apps (iOS/Android)

GPS tracking

Basic stop validations

Address validation

Pre‑saved locations

Returns & reverse logistics

Notifications center

Basic automated dispatch

Dashboards & analytics

Standard support

Access to outsourced fleet

Business

Scale & accountability

Everything in Starter, plus:

Barcode scanning

Package accountability

Document scanner

Dispatch center

Address validation

Recurrent routes scheduler

Returns & reverse logistics

White‑labeled booking portal & tracking page

Unlimited users

Dashboards & analytics

Dedicated support

Enterprise

Customization & AI ops

Everything in Business, plus:

Custom services & invoicing module (package types, vehicle categories, client/driver pricing, routing per service)

Driver broadcast module

GPS tracking

Automated driver compliance

Automated driver recruitment

3PL business model

Advanced AI‑powered operations

Business intelligence

Premium support

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Integrations & usage

EHRs (orders in / status out)

Patient comms (SMS/voice/WhatsApp)

Driver onboarding & KYC

Billing & invoicing exports

BI/warehouse (CSV/S3/Snowflake)

SSO & user provisioning

Webhooks & API access

HIPAA BAAs available

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Request a tailored quote

FAQ

  • Quotes are tailored to your operations. The main cost drivers are monthly order volume, coverage regions and service windows, integrations (EHR/ERP/commerce/finance), and compliance requirements (BAA, audits). Email/SMS is billed by usage per provider.

  • Flexio pricing reflects your operational scope. Communication costs (email/SMS) are usage‑based. Driver Network services are quoted based on coverage and SLAs.

  • Yes. Flexio supports HIPAA requirements and we sign a BAA when required. We can share a compliance pack on request.

  • We run a SOC 2 program and align controls to your policies. Controls include access management and audit logging, encryption in transit and at rest, secure hosting and backups, incident response, and data retention and deletion procedures. Ask us for the compliance pack to review details.

  • We connect to EHR and order systems, Shopify, QuickBooks, and build custom integrations on request. Tell us what you use and we will advise the best path.

  • We support standard APIs and secure file drops. We also build custom connectors when needed. Our team scopes the integration with you during onboarding.

  • Pharmacy, labs and diagnostics, telehealth, remote patient monitoring, and 3PL white‑label.

  • Yes. Many customers run the platform and tap the network for overflow and specialty runs.

  • Regional coverage with expansion on request.

Ready to modernize care logistics?

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HIPAA & SOC 2 compliant • AI-powered for healthcare