Powering Specialty Pharmacy Logistics for Alivia Health
From manual dispatch to AI-orchestrated, HIPAA-ready last-mile—96% on-time delivery and 32% lower costs in 60 days.
96%
on-time delivery
32%
lower delivery costs (60 days)
40%
fewer failed deliveries
About the Client
Alivia Health is a leading specialty pharmacy in Puerto Rico, dedicated to improving patient outcomes through access to complex medications and personalized care. Their mission is to ensure patients receive the right medication, at the right time, with the right support.
The Challenges
As Alivia expanded its specialty services, they faced significant logistics hurdles:
Medication Delivery Coordination: Ensuring timely and compliant delivery to patients’ homes.
Adherence Gaps: Missed or delayed deliveries risking treatment interruptions.
Operational Burden: Internal teams managing dispatch, scheduling, and patient follow-ups manually.
Compliance Demands: Need for HIPAA-ready processes and trained delivery specialists to meet strict healthcare standards.
Flexio Solution
Flexio implemented its AI-powered logistics platform and hybrid delivery network to streamline Alivia’s operations:
Smart routing & scheduling: AI-optimized routes that reduce miles and improve punctuality.
Specialist delivery network: Trained, compliant drivers and healthcare specialists for sensitive deliveries.
Patient engagement: Automated reminders and AI support agents to reduce failed deliveries and improve adherence.
Compliance Assurance: HIPAA training, identity validation, sensitivity training, and monthly OIG/SAM screenings.
Results & Benefits
Improved Patient Experience
Higher adherence rates, faster issue resolution, and greater confidence in home medication delivery.
25%
More Efficient Labor Usage with optimized driver capacity
32%
Reduction in Delivery Costs within 60 days
96%
Increased in on-time delivery
40%
Fewer Failed Deliveries through instant reassignment
Impact
With Flexio, Alivia Health transformed its last-mile specialty pharmacy logistics into a scalable, compliant, and patient-centric operation—allowing them to focus on what matters most: improving patient outcomes.
Ready to Deliver Patient-First Logistics?
HIPAA & SOC 2 compliant • AI-powered for healthcare